Our client is a leader in the logistics industry. They had an issue completing their custom automation application that was intended to solve their core issues of unorganized data and multiple manual processes. Their issue boiled down to a lack of standardized processes in their PMO. They were dealing with suspended items, delayed product shipments, a negative impact on customer service, and higher processing costs. Our client struggled as they juggled between multiple systems and updating information manually, resulting in time-consuming, error-prone, cumbersome processes.
We worked with our client to develop a comprehensive understanding of their existing business operations, data, and workflows. Once we were confident in our understanding of how they ran their business, we designed a roadmap for their digital transformation, aligning with their growth strategy. Using Agile methodology, we kept the client informed throughout the entire process with 2-week sprints, presenting our progress with working code. Implementing 2-week sprints, their project was completed within the proposed timeline and budget. Utilizing Wrike's project management tool suite to eliminate their backlog, we used the .NET framework and a SQL backend to deliver an automated, scalable, and easy-to-use solution.
SEQTEK managed the entire project and our seasoned developers partnered with their internal IT team to deliver a finished product on time. This custom application streamlined their multiple processes into one single import process that updates changes in data in real time. As a result, the number of suspended items was reduced, and product shipment delays were eliminated. The automation of these processes liberated our client’s customer service agent's time and as a result, they were able to provide much better customer service to their client base.
The successful launch of their custom automated application produced real-time data visibility and improved data accuracy across their business, resulting in high quality decision making capabilities in resource allocation and customer service. Our client can now identify problematic issues and take corrective actions before cascading negative outcomes occur. Our solution freed up our client's customer service agents' time, enabling them to provide better service while realizing FTE savings since the customer service representatives no longer had to manually chase after orders. Additionally, the application reduced the number of suspended items, which were causing significant delays in product shipments. After modernizing our client's internal processes, they could shift their attention to the growth and development of their business, as their project backlog was resolved. Our client gained a competitive edge in their market and enhanced customer satisfaction. To support our client's continued success, SEQTEK continued monitoring and improving the software, providing security updates, and technical support for as long as needed.
At SEQTEK, we find solutions to complex problems like the project management issue faced by our client. We took on the management of their entire project, from eliminating their backlog buildup and multiple manual processes, to post-deployment support. By driving their project to completion and giving our client access to highly accurate data they saw improved productivity, reduced errors, faster processing times, and were able to provide better customer service while cutting operational costs. By utilizing our expertise from 20+ years in digital transformation efforts and cutting-edge technologies, we provided our client with a solution that sets them apart and solves their unique, complex problems. This led to less stress on our client and a better experience for their customers.
We encourage businesses with similar issues to take proactive steps to identify and address their problems to enhance their operations. Bring your software development problems to SEQTEK, and we'll work with you to find a solution that fits your specific needs.